This weekend I learnt how FnB and customer service is NOT supposed to be like. No matter how hard you try to give customer service it is almost impossible! To get a drink order out almost take longer than the food. We don't have enough teaspoons and steak knives. I learnt that the internal customers( staff) is just as important than the guests. If the staff gets negative everyone around them get negative as well. Guests will not get good service at all.The biggest lesson I learnt was that if the staff is happy the guests will receive good customer service and the staff will enjoy doing their job.
