The first day at reception i had to start answering telephones-my biggest fear. When answering the phone you need to start with "good morning Sondela nature reserve, Sulize speaking how may I help you?" after the first couple of times I answered the phone and falling over my words, I got the hang of it. I am glad to say that after 5 days I have overcome my fear and can comfortably answer the phone without hesitating.
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